Custom fonts have now been re-enabled across the majority of our terminal servers, and most users should be able to access these again. We will continue to closely monitor platform stability and complete the remaining rollouts throughout the week.
Posted Feb 18, 2026 - 09:24 AEDT
Monitoring
In collaboration with Microsoft, we have confirmed the issue is related to a compatibility interaction between custom font loading and the latest Windows Server. Updates to VETtrak Desktop have been put in place to resolve this.
The application update has been deployed, and we are progressively adjusting the platform policy that controls custom font loading across the hosting environment. We will continue to monitor stability as changes are rolled out.
Posted Feb 16, 2026 - 13:51 AEDT
Investigating
We are currently investigating a compatibility issue related to the loading of custom fonts on our systems running Windows Server 2025.
In some scenarios, the use of custom fonts can cause instability on affected servers. Our team is actively working through this issue and engaging with Microsoft to identify the root cause and a permanent resolution.
As part of our mitigation efforts, we may temporarily limit the use of custom fonts to ensure overall system stability while we continue our investigation.
We will provide further updates as more information becomes available. Thank you for your patience.
Posted Feb 02, 2026 - 09:38 AEDT
This incident affects: VETtrak (VETtrak Desktop Software).