Update - ReadyTech has become aware that a cybercriminal group has published a small number of documents containing personal information originating from the hosted VETtrak platform.
Following a review of the published documents, we are in the process of identifying and contacting the specific customers that this data relates to, in order to support them as this situation progresses.
In consideration of our other customers, we are mindful of the potential notification and reporting obligations that may arise as our investigation continues. Our team continues to work with external cyber experts to determine the extent and impact of the incident, including the ownership of the personal information that has been released.
We are taking appropriate steps in response to this development including updating the Australian National Office of Cyber Security (NOCS) and other relevant agencies, as well as notifying the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner (OPC).
Given the criminal nature of this incident, we have briefed the Australian Federal Police (AFP) and will continue to support their investigations.
In line with government guidance, we urge that no one attempts to access the published data, as this supports cyber criminals and may constitute a criminal offence.
We understand the significance of this incident and the disruption this is causing. Our highest priority remains ensuring the security and privacy of our customers’ data.
In line with this morning’s status update, progress continues to be made on the restoration of the system.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out.
We thank you for your continued understanding and collaboration as we work to resolve this as soon as possible.
Should you have any questions, please contact us at cybersafe@readytech.io with the specific information you require. We will endeavour to come back to you with responses as information becomes available.
We will share our next scheduled update at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share sooner.
Oct 24, 2025 - 17:52 AEDT
Following a review of the published documents, we are in the process of identifying and contacting the specific customers that this data relates to, in order to support them as this situation progresses.
In consideration of our other customers, we are mindful of the potential notification and reporting obligations that may arise as our investigation continues. Our team continues to work with external cyber experts to determine the extent and impact of the incident, including the ownership of the personal information that has been released.
We are taking appropriate steps in response to this development including updating the Australian National Office of Cyber Security (NOCS) and other relevant agencies, as well as notifying the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner (OPC).
Given the criminal nature of this incident, we have briefed the Australian Federal Police (AFP) and will continue to support their investigations.
In line with government guidance, we urge that no one attempts to access the published data, as this supports cyber criminals and may constitute a criminal offence.
We understand the significance of this incident and the disruption this is causing. Our highest priority remains ensuring the security and privacy of our customers’ data.
In line with this morning’s status update, progress continues to be made on the restoration of the system.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out.
We thank you for your continued understanding and collaboration as we work to resolve this as soon as possible.
Should you have any questions, please contact us at cybersafe@readytech.io with the specific information you require. We will endeavour to come back to you with responses as information becomes available.
We will share our next scheduled update at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share sooner.
Oct 24, 2025 - 17:52 AEDT
Update - ReadyTech’s investigation and recovery efforts following the recent cyber incident involving its hosted VETtrak platform are progressing well.
Significant progress has been made toward restoration of the hosted VETtrak environment. We are pleased to confirm that data relating to the VETtrak core platform has been successfully restored and verified.
As we progress the restoration of the system, a phased approach to restoring functionality and customer access is required to ensure both the security and stability of the restored platform. As we work through this, we are preparing to provide access for some customers starting from today, Friday 24 October.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out. We deeply appreciate your patience and collaboration as we work through this process.
To support customers with planning, it is important that we advise that the full restoration may continue into next week, and capabilities like enrolments (VETenrol) and portals may only become available then. Our team continue to provide interim solutions for enrolments and certificates for customers where this is required.
Additionally, we recognise the reporting and compliance obligations our customers have with various Government agencies and regulators. While ultimately the decision rests with each relevant agency, ReadyTech is advocating for leniency on these deadlines. We are working with the Australian National Office of Cyber Security (NOCS) to coordinate discussions with relevant agencies and regulators with our next meeting being held this afternoon, Friday 24 October.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next update on the phased access restoration at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share earlier.
Oct 24, 2025 - 11:00 AEDT
Significant progress has been made toward restoration of the hosted VETtrak environment. We are pleased to confirm that data relating to the VETtrak core platform has been successfully restored and verified.
As we progress the restoration of the system, a phased approach to restoring functionality and customer access is required to ensure both the security and stability of the restored platform. As we work through this, we are preparing to provide access for some customers starting from today, Friday 24 October.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out. We deeply appreciate your patience and collaboration as we work through this process.
To support customers with planning, it is important that we advise that the full restoration may continue into next week, and capabilities like enrolments (VETenrol) and portals may only become available then. Our team continue to provide interim solutions for enrolments and certificates for customers where this is required.
Additionally, we recognise the reporting and compliance obligations our customers have with various Government agencies and regulators. While ultimately the decision rests with each relevant agency, ReadyTech is advocating for leniency on these deadlines. We are working with the Australian National Office of Cyber Security (NOCS) to coordinate discussions with relevant agencies and regulators with our next meeting being held this afternoon, Friday 24 October.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next update on the phased access restoration at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share earlier.
Oct 24, 2025 - 11:00 AEDT
Update - ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
As this takes place, we are making progress on a full restoration of services and data. We can confirm that we have successfully restored data for the core hosted VETtrak platform.
We are prioritising getting the core platform back online to help support our customers’ most critical day-to-day operations.
We are currently underway with testing the restored environment. At this stage, we are unable to give definitive timeframes on how long the testing process will last, however as soon as we are able to identify a specific timeframe, we'll communicate it. Once the core VETtrak application is restored, we will work on restoring the remaining functions which will include enrolments (VETenrol) and portals.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next scheduled update at 11:00am AEDT tomorrow (Friday, 24 October), unless there are any notable developments to share earlier.
Oct 23, 2025 - 13:00 AEDT
As this takes place, we are making progress on a full restoration of services and data. We can confirm that we have successfully restored data for the core hosted VETtrak platform.
We are prioritising getting the core platform back online to help support our customers’ most critical day-to-day operations.
We are currently underway with testing the restored environment. At this stage, we are unable to give definitive timeframes on how long the testing process will last, however as soon as we are able to identify a specific timeframe, we'll communicate it. Once the core VETtrak application is restored, we will work on restoring the remaining functions which will include enrolments (VETenrol) and portals.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next scheduled update at 11:00am AEDT tomorrow (Friday, 24 October), unless there are any notable developments to share earlier.
Oct 23, 2025 - 13:00 AEDT
Update - ReadyTech is continuing its investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform.
As we work towards a full restoration of services, we are prioritising getting the core functionality of our VETtrak platform back online to support our customers’ most critical day-to-day operations.
We have commenced testing of this restored environment and will communicate further timeframes as soon as they are available. Following this, we will work on restoring the remaining platform capabilities.
While we undertake this restoration, the security and privacy of our customer’s data is our highest priority and will continue to guide our efforts.
We will share our next scheduled update at 1:00pm AEDT tomorrow (23 October), unless there are any notable developments to share earlier.
Oct 22, 2025 - 13:00 AEDT
As we work towards a full restoration of services, we are prioritising getting the core functionality of our VETtrak platform back online to support our customers’ most critical day-to-day operations.
We have commenced testing of this restored environment and will communicate further timeframes as soon as they are available. Following this, we will work on restoring the remaining platform capabilities.
While we undertake this restoration, the security and privacy of our customer’s data is our highest priority and will continue to guide our efforts.
We will share our next scheduled update at 1:00pm AEDT tomorrow (23 October), unless there are any notable developments to share earlier.
Oct 22, 2025 - 13:00 AEDT
Update - ReadyTech is continuing its investigation and progressing its recovery following a cyber incident involving its hosted student management system, VETtrak.
Platform and data restoration efforts remain underway in parallel with implementing short-term solutions to address the ongoing impact and disruption.
We sincerely apologise for the frustrations and acknowledge the impact this incident is causing. We thank you for your patience while we work to resolve the issue as quickly as possible.
We will share our next scheduled update at 1:00pm AEDT tomorrow (22 October).
Oct 21, 2025 - 17:00 AEDT
Platform and data restoration efforts remain underway in parallel with implementing short-term solutions to address the ongoing impact and disruption.
We sincerely apologise for the frustrations and acknowledge the impact this incident is causing. We thank you for your patience while we work to resolve the issue as quickly as possible.
We will share our next scheduled update at 1:00pm AEDT tomorrow (22 October).
Oct 21, 2025 - 17:00 AEDT
Update - ReadyTech is continuing to investigate a cyber incident involving its hosted student management system, VETtrak.
While we work to restore access to the platform, we are implementing short-term solutions to address the ongoing impact and disruption. We understand the ongoing challenges and frustration that this is causing.
The security and privacy of our customer data is our highest priority. We remain focused on identifying whether there has been any unauthorised access to any information we hold.
We are working around the clock to resolve this matter and thank you for your ongoing patience and understanding.
We will share our next scheduled update at 5:00pm AEDT today (21 October).
Oct 21, 2025 - 13:00 AEDT
While we work to restore access to the platform, we are implementing short-term solutions to address the ongoing impact and disruption. We understand the ongoing challenges and frustration that this is causing.
The security and privacy of our customer data is our highest priority. We remain focused on identifying whether there has been any unauthorised access to any information we hold.
We are working around the clock to resolve this matter and thank you for your ongoing patience and understanding.
We will share our next scheduled update at 5:00pm AEDT today (21 October).
Oct 21, 2025 - 13:00 AEDT
Update - ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore access to the platform. In parallel, our team and external experts are continuing an investigation into the source and impact of the incident.
We are currently in the process of contacting all affected customers to discuss short-term solutions but recognise the ongoing challenges and frustration that the investigation presents from both an operational and a communications perspective.
We are aware that both ReadyTech and its customers may have reporting obligations arising from incidents like these, and we are actively working to keep the relevant bodies at federal and state level abreast as our investigation progresses. As it stands now, there is no information supporting the need to notify relevant bodies of any breaches.
We will share our next scheduled update at 1:00pm AEDT tomorrow (21 October).
We thank you again for your continued patience and understanding as we work through this carefully and transparently.
Oct 20, 2025 - 17:13 AEDT
Our team is working around the clock to restore access to the platform. In parallel, our team and external experts are continuing an investigation into the source and impact of the incident.
We are currently in the process of contacting all affected customers to discuss short-term solutions but recognise the ongoing challenges and frustration that the investigation presents from both an operational and a communications perspective.
We are aware that both ReadyTech and its customers may have reporting obligations arising from incidents like these, and we are actively working to keep the relevant bodies at federal and state level abreast as our investigation progresses. As it stands now, there is no information supporting the need to notify relevant bodies of any breaches.
We will share our next scheduled update at 1:00pm AEDT tomorrow (21 October).
We thank you again for your continued patience and understanding as we work through this carefully and transparently.
Oct 20, 2025 - 17:13 AEDT
Update - ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore the system. We are also in the process of contacting affected customers to discuss short-term solutions.
We will share our next scheduled update at 5:00pm AEDT today (20 October). In the interim, please contact cybersafe@readytech.io with any inquiries.
Once again, we do apologise for the ongoing disruption and concern that this incident has caused. As we work to resolve the issue, we appreciate your continued patience and understanding.
Oct 20, 2025 - 13:06 AEDT
Our team is working around the clock to restore the system. We are also in the process of contacting affected customers to discuss short-term solutions.
We will share our next scheduled update at 5:00pm AEDT today (20 October). In the interim, please contact cybersafe@readytech.io with any inquiries.
Once again, we do apologise for the ongoing disruption and concern that this incident has caused. As we work to resolve the issue, we appreciate your continued patience and understanding.
Oct 20, 2025 - 13:06 AEDT
Update - ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
While we continue to make progress towards restoring the system, there are no material updates since our most recent communications yesterday (5:00pm AEDT, 18 October).
We will share our next scheduled update tomorrow at 1:00pm AEDT (Monday, 20th October). In the interim, please contact cybersafe@readytech.io with any inquiries.
We'd like to reiterate our sincere apologies for the ongoing disruption and concern that this incident is causing. We appreciate your continued patience and understanding as we work to resolve this issue.
Oct 19, 2025 - 17:17 AEDT
While we continue to make progress towards restoring the system, there are no material updates since our most recent communications yesterday (5:00pm AEDT, 18 October).
We will share our next scheduled update tomorrow at 1:00pm AEDT (Monday, 20th October). In the interim, please contact cybersafe@readytech.io with any inquiries.
We'd like to reiterate our sincere apologies for the ongoing disruption and concern that this incident is causing. We appreciate your continued patience and understanding as we work to resolve this issue.
Oct 19, 2025 - 17:17 AEDT
Update - ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
While our teams continue to make progress, there are no material updates to report since our last update yesterday (5:00pm AEDT, 17 October).
We will share our next scheduled update tomorrow at 5:00pm AEDT (Sunday, 19th October). In the interim, please contact cybersafe@readytech.io with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Oct 18, 2025 - 17:00 AEDT
While our teams continue to make progress, there are no material updates to report since our last update yesterday (5:00pm AEDT, 17 October).
We will share our next scheduled update tomorrow at 5:00pm AEDT (Sunday, 19th October). In the interim, please contact cybersafe@readytech.io with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Oct 18, 2025 - 17:00 AEDT
Update - ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
In the spirit of transparency, we need to inform you that there is a potential scenario whereby we will be unable to restore services for multiple days next week. In parallel to these efforts to restore services, our teams are working on alternate options to support you to manage your student data.
We appreciate the significant disruption that this creates, but need to ensure security and data privacy are prioritised as we work through this issue. ReadyTech has notified the Australian National Office of Cyber Security (NOCS) and Australian Cyber Security Centre (ACSC). We will continue to work with them as part of our response to the incident.
We will continue to provide daily updates to support you with managing the continuity of your business at this time.
The next update will be provided at 5pm AEDT, Saturday 18th October.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Oct 17, 2025 - 17:05 AEDT
In the spirit of transparency, we need to inform you that there is a potential scenario whereby we will be unable to restore services for multiple days next week. In parallel to these efforts to restore services, our teams are working on alternate options to support you to manage your student data.
We appreciate the significant disruption that this creates, but need to ensure security and data privacy are prioritised as we work through this issue. ReadyTech has notified the Australian National Office of Cyber Security (NOCS) and Australian Cyber Security Centre (ACSC). We will continue to work with them as part of our response to the incident.
We will continue to provide daily updates to support you with managing the continuity of your business at this time.
The next update will be provided at 5pm AEDT, Saturday 18th October.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Oct 17, 2025 - 17:05 AEDT
Update - ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). There are no significant updates to share since our previous update at 11.15am (AEDT).
We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue. Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services.
Customer access to the platform remains temporarily unavailable. We expect this to continue throughout Friday (17th October). We are working diligently to restore services as quickly and carefully as possible.
We will continue to keep this page updated. This update will be refreshed here at 5:00pm (AEDT), 17 October. Please contact cybersafe@readytech.io with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Oct 17, 2025 - 13:00 AEDT
We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue. Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services.
Customer access to the platform remains temporarily unavailable. We expect this to continue throughout Friday (17th October). We are working diligently to restore services as quickly and carefully as possible.
We will continue to keep this page updated. This update will be refreshed here at 5:00pm (AEDT), 17 October. Please contact cybersafe@readytech.io with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Oct 17, 2025 - 13:00 AEDT
Update - ReadyTech became aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue.
Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services. Customer access to the platform will remain temporarily unavailable. We expect this to continue throughout Friday (17th October).
We are working diligently to restore services as quickly and carefully as possible. We will keep you regularly updated on progress. The next update will be provided here at 1:00pm AEDT.
Please contact cybersafe@readytech.io with any inquiries. We sincerely apologise for the disruption and concern this incident is causing. We appreciate your patience and understanding as we work through this issue.
Oct 17, 2025 - 11:15 AEDT
Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services. Customer access to the platform will remain temporarily unavailable. We expect this to continue throughout Friday (17th October).
We are working diligently to restore services as quickly and carefully as possible. We will keep you regularly updated on progress. The next update will be provided here at 1:00pm AEDT.
Please contact cybersafe@readytech.io with any inquiries. We sincerely apologise for the disruption and concern this incident is causing. We appreciate your patience and understanding as we work through this issue.
Oct 17, 2025 - 11:15 AEDT
Update - ReadyTech is continuing to investigate the cause and impact of the incident affecting the VETtrak Desktop hosted environment. An update will be emailed to impacted customers, however we anticipate the outage will continue for at least 24hrs.
We would like to reiterate our sincere apologies for the disruption this is causing. Please know that our technical teams are treating this as a top priority and are working around the clock to resolve the issue.
Oct 16, 2025 - 19:03 AEDT
We would like to reiterate our sincere apologies for the disruption this is causing. Please know that our technical teams are treating this as a top priority and are working around the clock to resolve the issue.
Oct 16, 2025 - 19:03 AEDT
Update - We’re aware that some customers are currently experiencing issues accessing our VETtrak hosted service.
Our teams are actively investigating the cause and working diligently to restore services as quickly as possible.
We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Oct 16, 2025 - 12:18 AEDT
Our teams are actively investigating the cause and working diligently to restore services as quickly as possible.
We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Oct 16, 2025 - 12:18 AEDT
Investigating - We are currently experiencing an outage with multiple services affected at present.
Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel.
Apologies for the disruption caused.
Oct 16, 2025 - 08:28 AEDT
Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel.
Apologies for the disruption caused.
Oct 16, 2025 - 08:28 AEDT
VETtrak Website
?
Major Outage
VETtrak
Major Outage
VETtrak Desktop Software
?
Major Outage
Portals (Trainer, Student, VTDocs and Progress)
Major Outage
API (web connector)
Major Outage
SMS Delivery Service
Major Outage
VETenrol
?
Major Outage
VETEmbark
Major Outage
SendGrid SMTP (used by VETEmbark)
?
Operational
Unique Student Identifier (USI) (3rd Party)
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.